About
About Michael Glover.
He works with family businesses, nonprofits, manufacturers, and legal practices on quality and the day-to-day of how work gets done.
How he works
The work is straightforward. Write down how the job is supposed to be done. Give it an owner. Check that it still matches reality. Add only as much structure as the place needs so it doesn’t depend on a few people remembering everything.
A lot of it is manufacturing quality — ISO, aerospace, the records a customer or an auditor will ask for. Family businesses run into it when companies overlap and nobody is sure who decides. Nonprofits hit it when programs and reporting live in a few people’s heads. Legal practices hit it at intake and follow-through.
If the problem is operational — quality, capacity, handoffs, accountability — that’s usually where the conversation starts.
How he got here
Michael has built things, broken things, and had to fix them under real conditions. He doesn’t have much patience for a system that only works in a binder.
Day to day the work lands on quality, operations, and getting the right people on a problem that is already costing time.